Before payment
Cancel a domain-check request without charge by emailing contact@natio.re. The public form never asks for payment details.
Cancel a subscription
Email contact@natio.re from the account contact address and state the domain and plan. Natio Connect confirms the end date. Cancellation normally takes effect at the end of the paid monthly period; submit it before the next charge starts to avoid renewal.
Refunds
Refunds are normally available for duplicate payment, billing error, a paid service that Natio Connect confirms it cannot activate for a cause attributable to it, or another mandatory legal case. A started and available monthly period, an irreversible domain purchase, or delay caused by missing customer access is normally non-refundable.
Email the invoice number, date, amount and reason to contact@natio.re. Never send a full card number. An approved refund is returned to the original payment method; bank timing depends on Stripe and the customer’s bank.